ZDas exception - access denied

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ZDas exception - access denied

Postby Zeller » Sun Jun 26, 2016 7:19 pm

my application returns the below error when it tries to log in to my live account through the forexconnect api for dot net. If I use a demo account it works fine. I can log in from the trade station just fine.

The error started happening today. Nothing has changed in my application or on my computer. Can you tell me how to fix this? I just downloaded the newest forexconnectapi-1.4.1-win32.exe and the error still comes up:

DAS 19915: ZDAS Exception ORA-20003: Access Denied ORA-06512: at "U10R3.API", line 440 ORA-06512 at line 1
Zeller
 
Posts: 3
Joined: Sun Jun 26, 2016 7:13 pm

Re: ZDas exception - access denied

Postby Julia CJ » Mon Jun 27, 2016 1:10 am

Hi Zeller,

Please, send us the o2g_transport.log file so we could investigate the problem at e-mail: ycherepanova@gehtsoft.com.

To get this file, do the following:

1. Copy the attached file to the folder where your program is located.
2. Run the program. The o2g_transport.log file will appear in the same folder.
Attachments
forexconnect.log4cplus.zip
(619 Bytes) Downloaded 969 times
Julia CJ
 

Re: ZDas exception - access denied

Postby Zeller » Mon Jun 27, 2016 1:28 am

I guess they raised the minimum balance for having a standard account. They changed my account back to a mini and it defaulted to turning the multi-user option off. Enabling that fixed the problem. Thanks.
Zeller
 
Posts: 3
Joined: Sun Jun 26, 2016 7:13 pm

Re: ZDas exception - access denied

Postby frAnton » Wed Jun 29, 2016 8:29 pm

Hi,

I am having the same problem, trying to login using ForexConnect API and getting

19915;DAS 19915: ZDas Exception
ORA-20003: Access denied
ORA-06512: at "U100R18.API", line 440
ORA-06512: at line 1


But I can login with Trade Station 2 usinf the same creds.
How did you re-enabled multi-user option ?

Thanks!
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

Re: ZDas exception - access denied

Postby frAnton » Fri Jul 01, 2016 12:05 am

Hi there,

Following up with this "Unauthorized" error, I guess my question is is it necessary to have some kind of permission flag that determines if the account is allowed to be connected through the ForexConnect API?
What would be the workflow for the client to connect through the ForexConnect API to their account in that case ? Shall the client authorize/allow ForexConnect API to connect to their account first?
With Trade Station 2 I can connect to the account from anywhere, why do we have this limitation for ForexConnect API?

Thanks,
Anton.
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

Re: ZDas exception - access denied

Postby Julia CJ » Mon Jul 04, 2016 5:23 am

Hello Anton,

I have sent you a private message in your mailbox.

Thank you.
Julia CJ
 

Re: ZDas exception - access denied

Postby frAnton » Fri Jul 08, 2016 8:42 am

Hello Julia,

thank you for trying to help me. I have replied to your email.
So far my clients are still getting

19915;DAS 19915: ZDas Exception
ORA-20003: Access denied
ORA-06512: at "G10R1.API", line 440
ORA-06512: at line 1

when they try to login through the ForexConnect api.

They can connect by Trade Station 2 just fine. So the credentials they are using are valid.

Thanks,
Anton.
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

Re: ZDas exception - access denied

Postby Zeller » Tue Jul 19, 2016 5:01 pm

Julia,
I thought the issue was resolved but I'm still not able to log into my live mini account using the forexconnect api. I just sent the log file to the email address above. Can you check?

If I test by logging in with an incorrect password, I get a similar zdas exception but it says "wrong user name or password". With the correct password, I just get "access denied". I can log into demo accounts without any errors.
Zeller
 
Posts: 3
Joined: Sun Jun 26, 2016 7:13 pm

Re: ZDas exception - access denied

Postby Julia CJ » Fri Jul 22, 2016 5:07 am

Hi Zeller,

Thank you for the letter, the log files are received. We will investigate this problem. I will let you know about the result, when I have it from the developers.
Julia CJ
 

Re: ZDas exception - access denied

Postby Julia CJ » Mon Jul 25, 2016 5:55 am

Hi Zeller,

The logins have the different types of pemissions.
Probably,there is a possibility to login to TS, but it is forbidden to login to FC for the same login.
If you need this permission, please ask personally FXCM production support team.

Thank you.
Julia CJ
 


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