Error getting USD/HKD historical price data

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Re: Error getting USD/HKD historical price data

Postby frAnton » Sun Apr 24, 2016 11:27 am

Hi Julia,

unfortunately it did trigger an error on start up;
Could not load fxcore2 2016-04-24.png



thanks,
Anton.
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

Re: Error getting USD/HKD historical price data

Postby frAnton » Sun Apr 24, 2016 12:05 pm

ok, please ignore my previous post, I was able to run it.
Now it generates an error with createMarketDataSnapshotRequestInstrument() when preparing request to get USD/HKD historical price, see below.
Could not initialize usd_hkd 2016-04-24.png


However it is better than before as I can check if it returns null and ignore this instrument if it does.
BTW, the Log folder was empty.

Thanks,
Anton.
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

Re: Error getting USD/HKD historical price data

Postby Julia CJ » Mon Apr 25, 2016 7:46 am

Hi Anton,

Thank you.

According to the new information we suppose that the problem occurs at the initialization state of data about offers. Possibly, this is the incorrect answer from the server side. We need the following information: the login parameters for which the problem repeates ( except of the password). Please send the necessary data to my e-mail: ycherepanova@gehtsoft.com

To solve the problem faster we need to check and get evidences about the existence of the problem at the server side. Please will be so kind to help us again.
Copy forexconnect.log4
forexconnect log4properties.rar
(635 Bytes) Downloaded 761 times

and create inbox folder also. Everything that comes from server will be collected in this folder . Please send us its content at the same e-mail.
Julia CJ
 

Re: Error getting USD/HKD historical price data

Postby frAnton » Fri May 06, 2016 8:47 am

Hi Julia,

I think you are correct and it has something to do with initialization or the USD/HKD instrument has been discontinued by FXCM completely.
In "FXCM Trading Station" this USD/HKD instrument is not available on real accounts at all.(see below the USD/HKD instrument is not in the list)

Instruments_no_HKD.png


I will try to run your debug version of FxConnect on the weekend.

Thanks,
Anton.
frAnton
 
Posts: 74
Joined: Tue Apr 05, 2011 11:41 pm
Location: California

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