Data not available since update?

[Bebbspoke]

Hi Folks; -

I'm certainly no software writer - but I received the message below from my colleague: -

"Isn't it typical? Just when I get some time to make some progress with
the program, I find that I can't get any historical data dumps out of
fxcon since 21/1! I've cross-checked with trading station to create a
graph and there's no joy, either. So far as I can tell, there is no
update available for the candleworks fxconnect libraries, even though
there has been an update to trading station."

Please can someone advise, thank you.

Bebbspoke

[Julia CJ]

Hello John,

We could not reproduce this issue. Starting from January 21st, 2016, Forex Connect receives history data as usual.
Could you please send us the following data: instrument name, timeframe, period of time (i.e. all request parameters) at ycherepanova@gehtsoft.com?

[Bebbspoke]

Hi Julia,

Thank you for your rapid response - I shall forward it to my colleague.

Regards,
John