ForexConnect API. Please read before reporting issues.

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ForexConnect API. Please read before reporting issues.

Postby Gennadiy » Tue Dec 24, 2013 12:29 am

We appreciate all our users helping us find issues in the ForexConnect API.

Here is some basic information that should desirably be provided when reporting defects or crashes that you find, or simply posting whatever issues that you encounter in using the API. It will allow us to better understand your problem and help you resolve it faster and more efficiently.

Thus, when posting issues, please specify your:

1. ForexConnect API version.
2. Platform (Windows, Linux, etc.).
3. Programming language (С++, Java, etc.).
4. Server name (MiniReal, GBPDemo, etc.).
5. Account type (Real, Demo, or MetaTrader).


Also, that would be great if you could provide us with a code snippet of your application. You could post it on the forum or send us privately to our support e-mail: support (at) gehtsoftusa.com

Providing us with this information you get faster and more relevant support and help us make the product better.

Thanks for your time and attention.
Gennadiy
 

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